FAQ

SureMount FAQ's

Feel free to browse our FAQ’s or if we still haven’t answered your question please contact us directly https://suremount.co.nz/contact/

https://www.youtube.com/watch?v=GV0rvk-Z5qw

Choosing the right TV Mount

With our team, honest advice and great customer service come free. We can offer you expert guidance on choosing the right TV bracket for your home. Some of the things we think you should consider for your TV mount include:
– Where will you mount your TV? For example, if you plan to mount it higher than eye level, you might consider a tilt bracket. Or if you want it in a corner, you’ll want to go for a cantilever bracket.

– How heavy is your TV?

– What size is your TV?

– What is the VESA of your TV?
When we refer to VESA we are referring to the international standard used to measure the hole pattern on the back of your screen. If you do not know your VESA you can simply measure the distance side to side and top to bottom of the mounting holes on the back of your screen. The distance in millimeters is the VESA hole pattern.

– If you have a larger TV it is advisable to choose a TV bracket that will allow you to level it without having to remove the TV from the bracket, or needing to take the bracket back off the wall.

What is the VESA of my TV?

vesa

The VESA or mounting hole pattern on your TV is easy to locate. Simply look for the four holes on the back of your television. First measure the distance between the holes horizontally. Second, measure the distance vertically. Now you know the horizontal distance and the vertical distance, and you immediately know the VESA size of your TV.

How do I know if my TV or monitor is VESA compliant?

VESA Measurement

To determine if your TV is VESA compliant, measure the vertical and horizontal center line distance between hole pattern on the back of the TV. This measurement should conform to one of the dimensions provided above. The image is an example of the holes may look on the back of your TV or monitor. You can also refer to your user manual which should indicate if your TV is VESA compliant.

Which TV Mounts have an easy level feature?

What is the difference between a single arm full motion TV mount and a dual arm full motion TV mount?

A single arm full motion TV mount only has the one pivot point (or arm) coming off the back plate attached to the wall. A single arm TV mount will in most cases allow you to maneuver the screen 180° to the wall (depending on screen size). This can be a great option for having the TV swivel around to be used in a different room. Single arm mounts are typically best for installing in a corner and having a TV set at 45° across the corner.

A dual arm full motion TV mount will have two arms coming off the back plate attached to the wall. A dual arm TV mount will be better able to cope with frequent use or pulling in and out of the TV on a regular basis. The dual arms will allow you to better keep the TV level when pulled out as it is harder for the arms to twist over time. Dual arm TV mounts are a better long term option.

What are the delivery charges for the Online Shop?

The delivery charges vary based on your location.
– Upper North Island (Northland, Auckland and Waikato) $14.95*
– Lower North Island (incl Taranaki and Hawkes Bay) $18.40*
– South Island $20.70*

*There are additional charges for Rural Delivery.

Which payment methods are accepted by the Online Shop?

We accept direct bank transfer along with MasterCard, VISA, Laybuy and Afterpay

How secure is shopping in the Online Shop? Is my data protected?

We use Windcave secure payment facility so none of your credit card details are held by us. For more information on Windcave go to http://www.windcave.com/

How long will delivery take?

For all orders made before 2pm we aim to deliver overnight North Island* wide and two days for the South Island*.

*Rural Delivery is an additional 2-3 days depending on your normal delivery

What happens after ordering?

All orders before 2pm are processed by our staff and booked on to our courier company for delivery. You will also receive an automated receipt confirming your purchase details.

Do I receive an invoice for my order?

An automated copy of your invoice is emailed out to you as part of the ordering process. If you should require further details please contact us.

I have the lost the manual where can I find another one?

Search up the product you are after and inside the product description is a link to the relevant manual. Just click on the link and download the PDF copy of the manual.

What if I need to return something?

If you need to return a product please download, fill out our Return Request Form

Please Note: Products need to be in a saleable condition and within 30 days of purchase. 

How does Laybuy work?

How it works landing page NZ

Split your purchase into 6 instalments
You’ll pay your first instalment at the time of purchase, and the remainder every week for six weeks.

No fees when you pay on time
With interest-free instalments, the only fees are for late payments.

Enjoy instant approval decision
You’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose.

How does Afterpay work?

Split your purchase into 4 instalments
You’ll pay your first instalment at the time of purchase, and the remainder every fortnight.

No fees when you pay on time
With interest-free instalments, the only fees are for late payments. You can find your payment schedule in the Afterpay app and we’ll send you regular reminders.

Enjoy instant approval decision
You’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose.