FAQ

Feel free to browse our FAQ’s or if we still haven’t answered your question please contact us directly https://suremount.co.nz/contact/

FAQs

What are the delivery charges for orders from the Online Shop?

The delivery charges vary based on your location.

Upper North Island (Northland, Auckland and Waikato) $14.95*

Lower North Island (incl Taranaki and Hawkes Bay) $18.40*

South Island $20.70*

*There are additional charges for Rural Delivery. 

Which payment methods are accepted in the Online Shop?

We accept direct bank transfer along with MasterCard, VISA, Laybuy and Afterpay

How long will delivery take?

For all orders made before 2pm we aim to deliver overnight North Island* wide and two days for the South Island*.

Rural Delivery is an additional 2-3 days depending on your normal delivery cycle. 

How secure is shopping in the Online Shop? Is my data protected?

We use Windcave secure payment facility so none of your credit card details are held by us.

For more information on Windcave go to http://www.windcave.com

What exactly happens after ordering?

All orders before 2pm are processed by our staff and booked on to our courier company for delivery. You will also receive an automated receipt confirming your purchase details.

Do I receive an invoice for my order?

An automated copy of your invoice is emailed out to you as part of the ordering process. If you should require further details please contact us.

Choosing the right TV Bracket

With our team, honest advice and great customer service come free. We can offer you expert guidance on choosing the right TV bracket for your home. Some of the things we think you should consider for your TV mount include:

  • Where will you mount your TV? For example, if you plan to mount it higher than eye level, you might consider a tilt bracket. Or if you want it in a corner, you’ll want to go for a cantilever bracket.
  • How heavy is your TV?
  • What size is your TV?
  • Also, check the back of your television for spacing between horizontal and vertical mounting holes.

If you have a larger TV it is advisable to choose a TV bracket that will allow you to level it without having to remove the TV from the bracket, or needing to take the bracket back off the wall.

I have lost the manual where can I find another one?

Search up the product you are after and inside the product description is a link to the relevant manual. Just click on the link and download the PDF copy of the manual.

What if I need to return something?

If you need to return a product please download, fill out our Return-Request-Form and return it to sales@suremount.co.nz

Please Note: Products need to be in a saleable condition and within 30 days of purchase. 

How does Laybuy work?

FAQ 1

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How does Afterpay work?

Split your purchase into 4 instalments

You'll pay your first instalment at the time of purchase, and the remainder every fortnight.

No fees when you pay on time

With interest-free instalments, the only fees are for late payments. You can find your payment schedule in the Afterpay app and we'll send you regular reminders.

Enjoy instant approval decision

You’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose.