Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a return request form to be filled out.

There are certain situations where only partial refunds may be granted:

Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank or credit card account.

If you’ve done this and you still have not received your refund yet, please contact us at sales@suremount.co.nz.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@suremount.co.nz and send your item to: SureMount, 44b Valley Road, Mount Maunganui 3116

To return your product, you should mail your product to: SureMount, 44b Valley Road, Mount Maunganui 3116

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original/return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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